All tagged customer success
User feedback is essential in designing and refining a product, but a user can tell us a lot more than what they have to say. Most companies run traditional analytics to gain insights on user behavior which are used in decision making for product management. So, what is stopping early stage startups from employing a similar strategy? The answer is often the small sample size.
As an early stage startup, you worked HARD to close your first customers. It was a magical moment, the stars are aligning, you saw light at the end of the tunnel, (insert additional startup cliches here).
"Hey, I just wanted to call to make sure you got my email. Right, you didn't get it? let me send it again. Huh, it works now, not sure why that happened".